Effective Date: September 17, 2026
Last Updated: September 17, 2026
At Topiary 4U, we take pride in the quality and craftsmanship of our products. Because many of our products are handcrafted or made specifically for individual customers, return and refund eligibility depends on whether you purchase a standard catalog product or a custom-made product.
Please review this policy carefully before placing an order.
Products purchased directly from our standard catalog are generally prepared and delivered within approximately 2 weeks from the date your order is confirmed.
Delivery times are estimates and may occasionally vary due to product availability, shipping carrier delays, weather, or other circumstances outside our reasonable control.
If you purchase a standard catalog product and change your mind, you may request a return within 3 days of receiving the product.
To qualify for a change-of-mind return:
You must contact Topiary 4U within 3 days of delivery.
The product must be unused, undamaged, and in its original condition.
The product should be returned in its original packaging whenever reasonably possible.
You are responsible for all return-shipping costs.
The product must be returned using appropriate packaging to prevent damage during transportation.
Original shipping and delivery charges are non-refundable unless otherwise required by applicable law.
A refund will be processed after the returned product has been received and inspected.
Topiary 4U reserves the right to decline a refund if the returned product has been used, altered, damaged, improperly packaged, or is otherwise not returned in its original condition.
All custom-made, commissioned, personalized, or specially manufactured products are non-refundable.
Because custom products are designed and produced specifically according to customer requirements, they cannot normally be resold or returned once the custom order has been accepted and production has begun.
This includes custom orders involving:
Custom sizes
Custom shapes or sculptures
Personalized designs
Customer-provided concepts or reference images
Special dimensions
Special materials or finishes
Commercial or project-specific designs
Customers are encouraged to carefully review and approve all applicable specifications before production begins.
Production times for custom products vary depending on the size, quantity, complexity, materials, and specifications of the project.
As a general guideline:
Small custom orders: approximately 4–6 weeks
Larger or more complex custom orders: may require up to 90 days
These timeframes are estimates unless a specific completion date has been agreed to in writing.
Production or delivery may take longer due to design changes, material availability, unusually complex projects, shipping circumstances, or other factors outside our reasonable control.
We want you to receive your order in satisfactory condition.
If your product arrives defective, damaged, or with a manufacturing issue, you must notify Topiary 4U within 7 days of receiving the product.
Please contact us and provide:
Your name
Order number or purchase information
A description of the defect or damage
Clear photographs or videos showing the issue
Photographs of the shipping packaging, where applicable
Please keep the product and its original packaging until your claim has been reviewed.
After evaluating the issue, Topiary 4U may, as appropriate:
Repair the product
Replace the product
Provide replacement components
Offer another reasonable solution
Issue a full or partial refund where appropriate
The appropriate resolution will depend on the nature of the defect, product, and circumstances.
Although custom-made products are generally non-refundable, this does not prevent a customer from contacting us regarding a genuine manufacturing defect or damage.
A defect claim involving a custom product must also be submitted within 7 days of delivery.
Handcrafted characteristics, reasonable variations in shape or measurements, artistic interpretation, minor wire variations, natural material variations, and differences caused by lighting or photography are not necessarily considered manufacturing defects.
If your package appears damaged when delivered, please photograph the package before opening it whenever possible.
You should also photograph any damage to the product and contact us within 7 days.
Do not dispose of the product, shipping carton, packaging materials, or labels until we confirm that they are no longer required for the claim.
Please contact Topiary 4U before returning any product.
Items returned without prior authorization may not be accepted or eligible for a refund.
Once your return request is approved, we will provide any applicable return instructions.
For approved change-of-mind returns, the customer is responsible for return-shipping charges.
If a return is approved because Topiary 4U supplied an incorrect, defective, or damaged product, return-shipping arrangements will be determined based on the circumstances of the claim.
We recommend using a trackable shipping service for returned products.
Topiary 4U is not responsible for returned items lost or damaged during return transportation when shipping is arranged by the customer.
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Shipping, handling, special delivery, installation, or similar charges may be excluded from a refund where permitted by law.
Unless defective or otherwise required by applicable law, the following items are generally non-returnable:
Custom-made products
Personalized products
Commissioned sculptures
Special-order products
Products altered at the customer’s request
Products damaged after delivery
Products that have been installed, modified, planted, or materially used by the customer
For standard catalog products, please contact us as soon as possible if you need to cancel an order.
If the product has already shipped, the order may need to be handled as a return under this policy.
Custom orders cannot be canceled for a refund once production has begun.
If you need to request a cancellation before custom production begins, please contact us immediately. Any refund or cancellation eligibility will depend on whether materials, design work, labor, or other costs have already been incurred.
For return, refund, damage, or defect requests, please contact:
Topiary 4U
Vacaville, California, USA
Email: info@topiary4u.com
Phone: (415) 895-8615
Please include your order information and relevant photographs when contacting us about a damaged or defective item.
